Web Operations Lead

Web Operations Lead 

Are you digitally driven and passionate about people management? Do you have a strong enthusiasm for managing ambitious web operations and web delivery initiatives, both as a manager and hands-on when required, showing the way? Then you might just be the one we are looking for! 

Who we are  

We are the VELUX Group’s established Performance Marketing Team, and we want to partner up with you on our most ambitious digital transformation & consumer centric project in the VELUX Group, to achieve best-in class consumer experiences results. We are a bunch of marketing geeks who would like to give you the chance to grow, to shape your own career and to work in an ambitious international environment in a company that empowers its customers and continues shaping the future of the rooftop-window industry since 1941. 

We make content that celebrates healthy and sustainable indoor living and write stories alongside our customers that inspire homeowners all over the world. Our approach to Marketing is to defy convention, disrupt industry norms and create new & personalized conversations all the time. 

We would like to offer you a world of opportunities – if you have the ambition and the drive to ramp up and take various areas of consumer experience to a whole new level across VELUX global websites. 

The role    

We are looking for an experienced web operations lead within our ambitious consumer centric project to help drive operational excellence across the global websites. You will be responsible for managing a team of highly skilled people, based in Copenhagen and other European locations, which is currently responsible for web operations on VELUX websites, as well as across other marketing channels. As a web operations lead, you prioritize tasks and responsibilities, give directions to the team, remove obstacles in their daily work and manage people both on-site and remote. You thrive at the intersection of business and technology and while your responsibilities are especially around team management, you are not afraid to also participate in detailed dialogues around the team’s work or talk with technical people. 

The best person for the role is someone who has a wide knowledge portfolio of digital marketing and strong people management skills. A person who loves to act as link between the team and stakeholders as well as leadership. Someone that helps prioritize, initiates and consults – leading the web operations team to deliver high quality on time. 

As a web operations lead, you will: 

• Lead the web operations and web delivery initiatives by managing a team consisting of very talented web editors, product owners, SEO specialists, Sitecore specialists, both on-site and remote
• Be responsible for operations of the global websites based on Sitecore
• Manage and ensure smooth day-to-day operations of business-critical workflows, developing specifications and resolving escalations
• Have a holistic overview of the teams’ responsibilities and a close collaboration with the Performance Marketing leadership teams to understand challenges in the department and support them in solving those with web operation capabilities
• Guide the operational direction of the team by prioritizing tasks, dividing responsibilities, driving initiatives, and removing obstacles to bring the team operations to a new level    
• Collaborating and working closely with the website experience team as well as the market activation team in order to drive one of the most ambitious digital transformations & consumer centric projects at VELUX
• Be the spokesperson of your team inside as well as outside of the department, ensuring their requirements and development needs are met
• Challenge current ways of working in the team, identify operational gaps and improvements opportunities as well as be instrumental in implementing these opportunities

Who you are     

You are a people-person with proven management experience and team coordination skills. It is essential that you have excellent problem solving and communication skills, where you can connect and collaborate effectively with your team members but also with the leadership level and stakeholders across multiple teams. Additionally, you are pro-active and responsible, motivated by leading others, and show drive to bring the best out of your team members. You thrive in an international environment and know how to act local and think global. You enjoy being part of a dynamic team, where we work hard at times, but take care of each other and have fun!  

That being said, we expect that you: 

• Have a master’s degree in Marketing, Tech, Business, or similar
• Minimum 5 years of experience having worked as a team lead, people manager, operations manager, chief scrum master or similar, preferably within web, marketing and/or digital transformation
• Have previous experience working with web operations
• Are an experienced manager that have worked at the intersection of business and technology 
• Have great people management skills with a proven record of coordinating teams and driving cross functional collaboration
• Own and manage processes, budgeting, and performance reporting within your team
• Have solid organizational, structural and coordination skills and the ability to work in fast-paced environments
• Are team-oriented and able to collaborate and communicate well with different stakeholders
• Are fluent in English, oral and written
• Experience with Sitecore would be cool

What is in it for you? 

You will get to work alongside experienced, fun, and passionate colleagues – in a setting where knowledge is shared, and responsibility is given to those who can and will. Our team is characterized by an informal tone and respect for each other, both as team players and as individuals. We like to take care of each other.  

You will be provided with many opportunities to develop yourself – be it through mentorship, courses, and others. We promise, you will face exciting new challenges every day that will help you grow and not get bored at any given point. 

We like hybrid work as long as we get to enjoy face to face interactions and have some quality time together every now and then.